Last Updated: September 2024

At Theventspot.in, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes things don’t go as planned, and we’re here to help. This Refund and Return Policy outlines the terms and conditions under which returns and refunds are processed.

1. Eligibility for Returns and Refunds

  • Decor Products and Rentals: If you are not satisfied with your purchase or if the product is defective or damaged upon arrival, you may request a return or exchange within 7 days of receiving the item.
  • Customized and Personalized Items: Due to the unique nature of customized products, we do not offer returns or refunds unless the product arrives damaged or defective.
  • Event Services: Once an event service has been provided, it is non-refundable. However, if you are dissatisfied with the service, please contact us within 48 hours to discuss your concerns.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase or receipt must be provided.
  • For rental items, the return must be made within the agreed rental period.

3. Return Process

  • Step 1: Contact our customer service team at support@theventspot.in or call +91 8884704445 to initiate the return process. Please provide your order number and reason for the return.
  • Step 2: Our team will provide you with instructions on how to return the item. You may be required to ship the item back to us at your own cost, unless the return is due to a defect or error on our part.
  • Step 3: Once we receive the returned item and confirm that it meets our return conditions, we will process your refund or exchange within 10 business days.

4. Refunds

  • Refunds will be processed using the original method of payment.
  • It may take up to 10 business days for the refund to appear in your account, depending on your payment provider.
  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

  • If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above.
  • Once we receive the returned item, we will ship the exchange item to you, subject to availability.

6. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products.
  • Event services once rendered.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@theventspot.in with photos and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

8. Cancellations

  • Products: Orders for standard products can be canceled within 24 hours of purchase. After this period, the order will be processed, and the return policy will apply.
  • Event Services: Event service bookings can be canceled up to 7 days before the event date for a full refund. Cancellations made less than 7 days before the event will incur a cancellation fee of 50% of the total service cost.

9. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

Theventspot.in
Email: support@theventspot.in
Phone: +91 8884704445
Website: Theventspot.in

This policy covers essential aspects like eligibility, process, conditions, and contact information. It aligns with industry standards while being tailored to Theventspot.in’s services and offerings. Make sure to review and adjust as needed to fit your business specifics.